Help Center

Welcome to eonion’s Help Center page, where you can find answers to the most frequently asked questions about our product or service. Whether you’re a new user or a long-time customer, this page is designed to help you get the most out of our offering. Our team has compiled a list of questions and answers based on the most common issues and inquiries we receive. We hope you find this page helpful and informative, and if you don’t find the answer you’re looking for, please don’t hesitate to contact our support team. Our goal is to provide you with the best possible experience, and we’re always here to help.

FAQ

What is a private tour or experience?

Private tour or experience means that you and your group will be the only people attending the tour or experience.

What types of private tours or experiences are available?

Private tours or experiences can vary greatly depending on the location and activity. Examples include private city tours, private food tours, private wine tastings, and private adventure tours.

What is a semi-private tour or experience?

A semi-private tour or experience is a small group tour with limited participants. The semi-private tours and experiences must also meet this certain number of limited participants to take place. We will inform you in any case.

How many people can participate in a semi-private tour or experience?

The number of participants in a semi-private tour or experience can vary depending on the activity and tour provider. Typically, it is a small group of around 8-12 people.

Does the price include gas for transportation during the tour?

It depends on the tour or experience. Some tours include gas for transportation, while others may not. Most of the experiences in eonion.gr meet this criteria. You can verify that the experience you are intrested in includes gas in the "What's included" section of the experience's page.

Is a skipper included in boat tours or water activities?

It depends on the tour or experience. Some boat tours or water activities may include a skipper, while others may not. Most of the experiences in eonion.gr meet this criteria. You can verify that the experience you are intrested in includes a skipper in the "What's included" section of the experience's page.

Can I customize my experience?

Yes.
eonion is all about customizing and creating unique experiences for each person. You just need to make a request .......

How do I book a tour or experience?

You can book a tour or experience online through our website or by contacting our customer service team. On our website, simply select the tour or experience you're interested in, choose your preferred date and time, and follow the prompts to complete the booking process.

What information do I need to provide when booking?

When booking a tour or experience, you will need to provide your name, email address, telephone number, and the number of participants. If the experience involves pickup from a hotel, you will also need to provide the name and address of the hotel.

Can I book over the phone or do I need to book online?

You can book a tour or experience either online or over the phone. Our customer service team is available to assist you with your booking and answer any questions you may have.

How far in advance should I book?

We recommend booking your tour or experience as early as possible to ensure availability, especially during peak travel seasons. However, we do accept bookings up until the day before the tour or experience, subject to availability. You can contact our customer service team for Emergency Bookings.

Can I make changes to my booking?

Yes, you can make changes to your booking, subject to availability. If you need to change the date or time of your tour or experience, simply contact our customer service team and we will do our best to accommodate your request.

Cancellations

What is your cancellation policy?

Our cancellation policy varies depending on the tour or experience. Please refer to the specific tour or experience page on our website for details. In general, we offer a full refund for cancellations made at least 96 hours before the scheduled start time of the tour or experience.Every experience has a different cancellation option listed on the experience's page.

How do I cancel my booking?

To cancel your booking, please contact our customer service team either by phone or email. Please provide your booking details, including the date and time of the tour or experience, your name, and the email address used to make the booking.

Can I get a refund if I cancel my booking?

In most cases refunds are available for cancellations made at least 96 hours before the scheduled start time of the tour or experience. For cancellations made within 96 hours of the scheduled start time, we may offer a partial refund or credit towards a future booking, depending on the specific tour or experience.

What happens if the tour or experience is cancelled by the operator?

In the unlikely event that the tour or experience is cancelled by the operator, we will notify you as soon as possible and offer a full refund or credit towards a future booking.

Can I change the date or time of my booking instead of cancelling?

Yes, you may be able to change the date or time of your booking, subject to availability. Please contact our customer service team to request a change to your booking.

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and PayPal. The specific payment options may vary depending on the tour or experience you're booking. You can see the available payment methods during the checkout process.

Do I need to pay for my booking in full at the time of reservation?

No, you can choose the Reserve Now Pay Later option, which allows you to reserve your place without paying in full at the time of booking. You will only need to pay the full amount up to 7 days before the scheduled start time of the tour or experience.

What is the Reserve Now Pay Later option?

The Reserve Now Pay Later option allows you to secure your booking without paying the full amount at the time of reservation. You will only need to pay the full amount up to 7 days before the scheduled start time of the tour or experience. This option provides you with more flexibility and peace of mind, as you can reserve your place early and pay later.

What happens if I don't pay the full amount before the deadline?

If you don't pay the full amount before the deadline specified in your booking confirmation, your reservation may be cancelled, and your spot may be given to another customer. We strongly recommend that you pay the full amount on time to avoid any inconvenience.

Do I need to bring any equipment or gear for the experience?

It depends on the specific tour or experience. Some experiences may provide all necessary equipment and gear, while others may require you to bring your own. Please refer to the tour or experience page on our website for details or contact our customer service team for more information.

What should I wear for the experience?

The recommended attire for the experience may vary depending on the activity and weather conditions. We recommend wearing comfortable clothing and sturdy footwear. Please refer to the tour or experience page on our website for details or contact our customer service team for more information.

What happens if the weather is bad?

In the event of bad weather, the tour or experience may be cancelled or rescheduled. We will do our best to notify you as soon as possible if this occurs and offer a full refund or credit towards a future booking. Please refer to the tour or experience page on our website for details or contact our customer service team for more information.

Can I bring my own food and drinks?

It depends on the specific tour or experience. Some experiences may allow you to bring your own food and drinks, while others may not. Please refer to the tour or experience page on our website for details or contact our customer service team for more information.

Is transportation included in the tour or experience?

The inclusion of transportation may vary depending on the specific tour or experience. Please refer to the tour or experience page on our website for details or contact our customer service team for more information.

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